Travelyaari.com — non processing of refund of cancelled bus

Address:

Gurdaspur, Punjab, 143521

I booked ticket from gurdaspur to chandigarh on 27th April 2019 but due to some problems with bus it didn't went to chandigarh that day and I travelled by some other bus by spending money again. But now customer care of travelyaari is saying that refund not possible. I waited for 1 hour for bus to start but at 2.30pm driver told passengers that bus is not starting so go in some other bus but now they are saying bus went on time.
Regards
Puneet Kohli
[protected]