[Resolved] Travelyaari.com — Pick up issue for travel Anjani travel | |||||
We have booked ticket for my mother from Pune to Wardha with Anjani travell for the journey date 14 Aug 2016 Due to heavy trafic in we got late for the 10 mins on venue. I was driving Bike and could not make call. Also there is no call given by the management of Bus for the pick up from Yerwada. As soon as I reached to Yerwada, I cam to know bus not waited for the passenger and left. I called to number provided by Booking Company they given number of Bus. I callled him and he suggested me to come hadapsar Bypass when I requested him as much as possible. He talked with me like I will be travelling without ticket and govt bus will also not do like he behave. Was this information helpful? | |||||
Sep 28, 2016 Complaint marked as Resolved Travelyaari.com customer support has been notified about the posted complaint. Verified Support Aug 16, 2016 Travelyaari.com Customer Care's response Dear Customer, Greetings from Travelyaari! We highly regret the inconvenience caused to you, Thank you for bringing this issue into our notice. This definitely does not sound like the kind of experience we would like our customers to have. However, we have escalated this issue to the concerned operation's department to investigate on the same with specific operator. We will keep you informed once there is any update. For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected]. Happy Travelling! Thanks and Regards, Team Travelyaari. Verified Support Aug 27, 2016 Travelyaari.com Customer Care's response Dear Customer, We deeply apologize for the delayed response, As per mail conversation with concerned department, As per operator's voice, you haven't reached on time to the boarding point and they called you, but there was no response. So they won't able to process any sort of refund for the same. Regards, Happy Traveling..! | |||||
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The Bus was at 4 PM and do we need to reach the bus station at 2 PM. The bus driver called us on 2PM and said us to reach there how can be it possible. What kind of customer support are you providing.
Please answer