Travelyaari.com — refund of full bus ticket price

I booked ticket from Delhi to jalandhar on travelyaaei.com on 29.11.2018. I selected the boarding option as Isbt main gate. When I logged into travelyaaei account I received a message with mobile number to call for any information. I called on that number to ask about the isbt main gate. But the person said the bus will not stop there, I have to travel to jamananagar nagpal dairy for boarding. This is not acceptable at all. It's means the boarding options given in the website are bogus. Secondly, at the time of 10pm night, is it acceptable for a lady to travel in auto to the asked boarding point. I have paid for the service and the boarding point was Isbt. I told the person to cancel the ticket but he said it cannot be cancelled. Now, I want full refund of my money. This was a very bad experience for me. I was all alone and was asked to travel to other area for boarding. I felt helpless. Having such an harassment experience with travelyaaei.com I will refrain from using your website and sai travels in particular.