Travelyaari.com — refund of less amount

Address:

110006

I booked a ticket from delhi to kasol through travelyaari
Ticket no[protected]
Pnr[protected]
Date - 27/12/2018
The bus broke down in middle of journey.
We were promised refund of whole amount through phone contact with your customer executives.
But only 1000 was refunded out of 1367 paid.
I have also attached proof of the same.
My contact no. Is [protected]
Please redund me the balance amount as promised.
My friends who were also the fellow passengers on bus have got the whole amount refunded.