[Resolved] Travelyaari.com — worst service and rude behaviour | |||
I was supposed be picked up by your travel agency from ctm at 6:30. I reached there at 6:30 itself, but as the address was insufficient i had to walk around 1km. I also called the number mentioned in your message. The operator called me to check my status and he was pretending like doing a great favour so i asked him to go. He called me again and informed me that they are leaving, though i told him that it'll take 2 minutes to catch them. I had to contact customer support and they handled it by doing a conference call. The bus was held at the same point for more than 15 minutes after my arrival. If this is the case then why the hell he was talking rudely? Even the bus is at its worst condition. There is no compartment for upper seats. Anyone can easily steal wallet, because of open visible structure. I've been traveling using your site since last 3 years and never complained about anything. I am not gonna travel with you guys again. I simply wasted my money. You ruined my travelling experience and my evening as well. Was this information helpful? | |||
Oct 23, 2017 Complaint marked as Resolved Travelyaari.com customer support has been notified about the posted complaint. Verified Support Sep 13, 2017 Travelyaari.com Customer Care's response Dear Customer, Greetings from Travelyaari! We highly regret the inconvenience caused to you, Please share the PNR or Ticket no. in order to further investigate & serve you better. For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected]. Happy Travelling! Verified Support Sep 22, 2017 Travelyaari.com Customer Care's response Dear Customer, Greetings from Travelyaari! Thanks for giving your valuable feedback to us. We have gone through your feedback. As per conversation with operator, they sincerely apologize for the inconvenience caused to you. They strictly warned their staffs to check the maintenance & cleanliness of bus on daily basis before it gets ready for departure. Going forward, they will pay more attention to cleanliness and assured will serve you much better. For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected]. Happy Travelling! | |||
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+91 80 4482 0000
2nd Floor, Mamoor Plaza, K.H.B. Colony, 5th Block, Koramangala, Bangalore, Karnataka, India - 560095
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I had to contact customer support and they handled it by doing a conference call. The bus was held at the same point for more than 15 minutes after my arrival. If this is the case then why the hell he was talking rudely? Even the bus is at its worst condition. There is no compartment for upper seats. Anyone can easily steal wallet, because of open visible structure.
I've been traveling using your site since last 3 years and never complained about anything. I am not gonna travel with you guys again. I simply wasted my money. You ruined my travelling experience and my evening as well.