Travolook — Airline Ticket Booking / Not getting the refund amount from Travolook.

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

Dear Sir/Madam,

This is regarding the Not getting the refund amount from Travolook.

I have visited Travolook website for Air Ticket booking on 25th Jul 2022. Based on the availability of ticket, I have booked the ticket for Ahmedabad to Bangalore for 10th Aug 2022. For booking purpose, I have paid INR 20950 through my credit card.

Immediately after booking I have received an email saying - Your Booking is In-Progress with booking reference number : REF[protected].

But after an hour I have received one more email saying - Your Booking is Cancelled with travolook.in :REF[protected] Your booking is Cancelled due to fare expiration. Please contact our customer support at[protected] or send us an email at [protected]@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed.

Though my ticket was not booked and confirmed, they process the payment. For refund, I have taken multiple follow-up through email and telephone, but every time I am getting an answer that your payment will be processed in 7-10 days. It is already 42 days over and still Travolook is not giving my refund amount.

Please help me to get the refund amount.

Also, please impose penalty to Travolook for holding money un- ethically, and to avoid such fraud with other customer.