Travolook — Airline ticket cancelled by travolook but not refunding amount.

Address:

Hyderabad, Telangana

I have booked flights to vizag on 6th July through travolook website but after 20 mins, One member from travolook called saying that the pnr was not generated and airline cancelled the ticket you will be refunded in 7-10 days from travolook, she said also you can try rebooking in an hour for which I rebooked and same thing repeated.

I called after 8 days they said they are working on refund and count it as per working days, next called after 14 days they said they’ve refunded but bank server has problem, than I called them after 3 weeks they said same excuses, this time when I asked them to connect me to a senior manager they said they cannot do that. I called them after 25 days and they said they initiated and today i.e aug 6th still no refund and when I called up again today they said the payment will reflect in my bank but there’s no refund that had come in my account and the agents on call are careless and not sharing proper information . Pls help me as I have email proofs of booked ticket and cancellation from travolook and my bank account debit info.