Travolook — Been 18 days no refund, ref[protected]

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 India
Website:	www.travolook.in

REF[protected],
I have booked flight on 9th of May of date of journey 11th (Chennai to Coimbatore) & 12th of May (Coimbatore to Chennai). The ticket was cancelled due to PNR not generated. Refer the photo attached.
Its been 18 days and have spoken many times with the executives, getting the static reply, your refund is initiated. After this call its been a week and still no response. The executives are rude too. The executives are not giving any solution and abruptly cutting then call. All the time when asked for a superior person their only response is they are not available. The ticket was booked with a credit card and its now over credit limit and having issues there as were middle class family. Please consider and refund the amount immediately.