Travolook — Booking canceled from Company but money not refunded

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19, Gurugram, Haryana 122008
Website:	www.travolook.in

I booked an airticket from travolook website (https://www.travolook.in/) on 9-Jul-22, then within few minutes I got a call and mail confirmation that my booking is cancelled due to fare expiration. As per their call and mail confirmation, they assured me that I will receive my refund amount in my account within 10-15 working days. After waiting for more than two weeks, I started get in touch with the travolook customer care team for the updates. A number of calls and mail communication were done, and every time they provided me false excuses (technical issue/merchant payment issue) and false assurances that within the next 7 working days, they will fix the issue and money will be credited in my account. Even I asked them to share the contact point of their seniors for escalation on this unnecessary delay, but they clearly refused each time due to their fake policy. Then I started reading blogs about the company travolook, and came to know many manyyy people have suffered and are actually suffering with the exact same refund issue with this company. PFB the few sources (actually there will be many more than these): 1. https://www.quora.com/Did-you-get-refund-of-your-ticket-of-travolook 2. Just google with “travolook refund issue”, and you will find lot o[censored]sers have raised their dissatisfaction/complaints against travolook. 3. Also search the tag #lowestfarechallenge (which was actually created by travolook) in twitter, then you will also come to know the many people are struggling to get their refund from travolook. 4.Comments section of Travolook tweet - https://twitter.com/travolook/status/[protected] Even I came to know about their below additional point of contact of seniors, but it was of no help. They will always give kind of vague responses, that they are working on it and will get to me soon. [protected]@travolook.in [protected]@travolook.in Even on 2-Sep-22, I shared my UPI details on their request expecting the refund to be done immediately, but again each day since then, they are passing false excuses that they are working on it and will get back to me soon. Which actually is unable to digest for me, as UPI transfer hardly takes few seconds, they just have to transfer the amount to my UPI id, that’s it. I really don’t understand, what they are working now. I am really frustrated and fed up with their false excuses and false assurances listening from the last 2 months, still one thing is sure I cannot leave this company to make me suffer. Many Manny people are getting cancellation mail post booking in their website -- Clearly a normal refund doesn’t take more than 7 working days, and they are not able to refund even in 2 months (even more than 3 months for some people) -- a huge number of people are struggling with this company with the exact same refund issue -- pathetic/frustrating customer care service not able to fix refund issue on time, even not sharing their senior point of contact for escalation -- even after getting UPI details, which hardly takes few seconds in transaction time, they are again causing unnecessary delay and giving false excuses in refunding my money. THIS CLEARLY DEPICTS THEIR FRAUDLENT BEHAVIOR INTENTION. I really need your support in escalation against this fraud company, so that it should get proper penalty for harassing customers and all the victims of this fraud company should get justice.