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Travolook — Cancelling the ticket by the travel agent automatically after debiting the amount

I booked a ticket through Travolook in Septemebr 2021 Chennai - Ahmedabad - Chennai for 3 persons .They immediately cancelled and told that the amount will be refunded within 10 to 15 working days. Till now I have not received the amount . They told use amount through their wallet . The total amount of the ticket was around Rs.30000/- After so many followup the amount has been reflected the in wallet. I used only 6289 Rs. in March after that I am not able to use the wallet they blocked it. Daily I am following it up but they are asking give some more time and the mail will come wait for some more time and your request will be processed with 5 to 7 working days excluding saturday, sunday and national holiday. The travolook site is fraud and cheating the public
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