Travolook — Cheated for refund

I have booked ticket ref[protected] but ticket is cancelled.
And I have received below email saying you will get refund but it is almost one month and I have not received any refund.

I am calling daily to customer care for refund & I get same answer saying u will get money back.
But still I haven’t got any money.

If my refund is not happening I will go to CUSTOMER CARE and file case against Fraud.
So plz plz process my refund

Regard
Anil