Travolook — Cheating

I had booked a ticket through travolook from trivandrum to pune on 18 May 22 and due to some technical issues the booking couldn't successful. The refund for this booking was not credited to my account till the date. I have made many queries through customer care executive and emails, they are saying that it will take another 7 working days to get my refund. But till date it's not credited to my account m please do the necessary action for creding the amount to my account. The booking details are attached herewith.