Travolook — Flight Ticket booked from Varanasi to Mumbai against ref REF[protected] dt.21.06.22

Address:

Mumbai Maharashtra

I booked flight ticket from Varanasi to Mumbai against ref no REF[protected] dt.21.06.22 travel dt 18.07.22. The ticket got cancelled from Travolook site on the same day and time of the booking of the ticket due to some operational reason. I am waiting for my refund.
As per the company policy refund will be done within 10 to 15 days from the date of cancellation. Now 1 month is over and I am continuously following for my refund but not getting satisfactory answer.
I am sending emails at [protected]@travolook.in but no reply received from their side. Whenever I call Customer care they tell me to wait for 3 to 5 days. In waiting 1 month is over but my refund amount not received.
I want my hard earned money back.