Travolook — Flight ticket cancelled by company refund not initiated

We have booked a ticket from Hyderabad to Bangalore and back on 8th November, 2020 and paid Rs.5097/. Subsequently tickets not generated due to the reason pin not generated. They called me and informed that refund action will be initiated within 7 to 10 working days. But so far it has not happened inspire of several reminders. Please resolve the issue immediately by taking some punitive action against them.