Travolook — Flight Ticket Refund not received - Travolook

Website:

www.travolook.in/?utm_source=google&utm_medium=cpc&utm_campaign=brand_exact&gclid=CjwKCAjwtdeFBhBAEiwAKOIy5zRMPP9aLVCKZ5cssMjop7A4ZdqoLSe8dHwQVrmTzXjMzfWnJaOnexoCNEIQAvD_BwE

I had two bookings cancelled by Travolook on 28th April 2021.
I was assured by the customer care team over phone that I would be refunded the amount in 4-5 working days.
It has been more than 1 month since the bookings were cancelled and I'm yet to receive refund.
They always say that it will be refunded in a week.