Travolook — FLIGHT TICKETS,I have purchased flight tickets, the flight tickets got cancelled the amount has not been refunded

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Villa No.117 Saket Bhu Sattva,Nuthankal Road, Telangana 501401

I have booked flight tickets on the 26th of April 2022 to travel on the 27th of April from Hyderabad to Coimbatore & Back from Coimbatore to Hyderabad.I have purchased the flight tickets at www.travolook.in, shortly after that I get call from customer care that my tickets are cancelled and will refund my amount rupees 12099 in 10 to 15 working days. After repeated calls and emails the company has not refunded my amount. Customer care has said me that the transaction has been initiated as I have asked for the transaction ID they never gave me a transaction ID.I have gone through customer reviews they have been cheated the same way they never refund the amount.Sir/Mam please help me to get my refund.