Travolook — Money not refunded twice

Address:

Gurgaon

I booked my tickets on 17th June through Travolook, from Dehradun to Goa and as soon as I made the payment, I got a call from the agency saying that my booking has been cancelled due to some technical glitch. I was asked to wait for 24-48 hours to get my refund. When I called them up after 48 hours, they said I'll receive my payment in next 10-15 Working days. After that they blocked my number, I cannot reach them via my number. I called them up after 15 days with some other number and asked them about the payment, where one of their representative promised me that I'll receive my payment by 9th July, which I did not. Then when I called them on 9th, They said it will take 10-15 more working days to get the refund. The guy who was conversing with me, hung up the phone in middle of the conversation. Adding to it, I have also sent them multiple mails asking about the refund, to which they did not even bother to reply. On top of it, the same thing happened to me in April as well, where after calling them on daily basis and sending them mail everyday, I received my payment almost after two months. Initially I thought this might have happened due to some glitch and it can happen with any travel agency, but after experiencing this same ### twice, I would never recommend this agency to anybody. TRAVOLOOK IS FRAUD.