Travolook — No refund initiated

Hi,

I had been booking tickets from Kolkata to Bangalore which was not successful. A lady called and informed me that the PNR number could not be generated so she has to cancel my booking and the refund will be credited to my account within 7-10 working days.
It's been 100 days and yet the refund has not been processed. A total amount of ₹10, 526/- is stuck with travolook. I request you to kindly look into the matter and do the needful at the earliest.

I have been trying to reach out the customer services but getting the same response every time, that the refund will be processed within 7-10 working days. I have almost reached out to them for more than 15 times and every time should wait in a customer queue for 30mins and then the call gets disconnected. Every time they come up with new excuses either server issue or merchant has been changed etc etc.
Last I spoke to an executive, he told me that he had renewed my complaint as it was guided to them by their manager on a meeting help on 27th April that all the complaint should be filed again. All just making up stories.
I even wrote a mail to [protected]@travolook.in but no response. How irresponsible company.. is it our job, are we jobless here sitting back and calling them in the customer care number and waiting for 30mins and then a disconnected call. I recently checked the reviews, and their are so many users facing the same issue. Completely fraud website.

Kindly take the matter seriously, else will be bound to take legal actions.

Please let me know if anything needed from my end.