Travolook — No Refund provided by Travolook- Travolook 836, 2nd Floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I had booked an air ticket as per the following details through Travolook (details can also be referred to in the email chain)

Bengaluru to New Delhi – UK 802
New Delhi to Bengaluru – UK 813

There was no PNR generated. I only got a booking reference number REF[PROTECTED}

I made the booking and did not get any confirmation of the booking so I called customer care Travolook[protected]

Customer care told me that the booking was cancelled by VISTARA airlines due to operational reasons. But, there was no PNR generated. So, if no PNR was generated how can the booking be cancelled? This is what Vistara customer care also told me when I contacted them. Vistara airlines did not find any PNR number to track any booking made for me for flight UK-802 or UK-813. So, they could not provide any further information.

Also, on contacting customer care of Travolook, on two different occasions - one customer care representative told me that the money will be refunded within 24 hrs, but the other customer care representative told me that the money will be refunded within 7-10 working days.

Adding to all this, there are several videos on youtube (just search travolook fraud) and several complaints on https://www.consumercomplaints.in/ where people have raised their concerns (https://www.consumercomplaints.in/travolook-836-2nd-floor-udyog-vihar-phase-v-s...⇄ and shared their experience while booking tickets with travolook.in . Several people have had the same experience and there money wasnt refunded in the said period and in some cases the money wasn't refunded at all.

Due to all these reasons, I feel that I have been cheated and highly doubt the intentions of www.travolook.in. I am highly doubtful whether my money will be refunded to me or not as the actions of www.travolook.in and its customer care raise doubts. Their track record also raises concerns.

Hence I am forced to take action as I still haven't received my money back. This website is luring customers by showing the cheapest flight rates and then repeating the same process as they did with me.

I request travolook to not take me through the same experience as many people have already faced and refund my amount INR 21138 at the earliest.