Travolook — Not Refunding my Money - Ticket cancelled by them

I tried to book flight from Travolook on 31st March and amount of Rs 4145/- deducted but booking get cancelled. I also received call from this company that I will receive my refund within 15 days. I sent many mails and also called but received same response from their side saying I will receive my refund as per policy. On 7th May again I received a mail from them saying I'll receive it in next 6-7 working days and asking my patience in this. Now you tell me, how much patience should I keep. I lost my Aunt due to covid and don't have money to eat. Kindly take strict action against them so that they refund my amount asap. It almost 42 days and the deducted amont is yet not refunded after I called travolook many times. The required details has been attached below.
kindly look into this matter and please help me it’s my humble request to you