Travolook — Payment deducted but tickit not confirm or refund not initiate yet.

Dear Sir/Madam
I am Rajen Limbani, on 3rd may 2022, They recived payment for the booking, but ticket not issued, they called me that i will get my refund in 2 days, i called their customer care number to get my refund, but every time they are making false commitment, i have sent lot of mails to them to refund my payment, but they dont give any reply, while on call they keep on holding 30 min, after that they tell that i will get my payment in 5 to 7 days, i am tired to call them now, so please help me to get my refund for the below reference no.

total amount they should refund me 11704.00 Rs, kindly take action against them and help me to refund my payment.
Thanking you
Rajen Limbani
A-303
Swastik residency
Near gokul dairy
Sola
Ahmedabad
380061
Mobile [protected]
email [protected]@gmail.com