Travolook — Payment( refund) not credited

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I have booked 2 tickets on 9th-July-2022 for travelling Mumbai to Kochi on dated 21.07.2022. But both the tickets get auto cancelled at Travolook's end and their customer support confirmed that the payment will be refunded within 7 days.

Accordingly, i have waited and reconfirmed with their support team for a refund, but i didn't get any satisfactory response nor refunded after completing 25+ days of booking.

Ticket Reference No 1 :[protected]Ticket value : INR 5623/-
Ticket Reference No 2 :[protected] Ticket Value - INR 5623/-
Passenger Name : Lakshmi K Sanjeev