| Address: | 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008 |
| Website: | www.travolook.in |
I have been contacting travolook pas 3 months but there has been no solution to my problem
Below is the email that i have with me as proof of their week complain management
support travolook
9:44 PM (9 minutes ago)
to me
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF[protected]
We would like to inform you that as per your request we are transferring the amount into travolook wallet and the same will be reflected within 24-48 hours.
We request you please check the same after given time with re-login.
For immediate assistance please call[protected].
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].
In case of any queries, please mail us at [protected]@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Teeka
Support Team
[protected]
www.travolook.in
On Tue, 1 Feb 2022 at 21:42, Manu Tomar wrote:
Hi Team
Please revert on the email and please refund the amount unwillingly stopped for refund.
Why the website showing that the ticket is cancelled whereas the ticket was never confirmed from travalook
image.png
Moreover the help desk telling all the time that the money is transferred in the travalook wallet but the same is not reflected as shown below.
If you require alternate bank details to refund the amount then do let me know, i will assist but do refund the amount
image.png
Regards,
Manu Tomar
Mob.: +91-[protected]
On Fri, Jan 14, 2022 at 9:38 AM Manu Tomar wrote:
Hi All
Please note i have not received money in my account.
Regards
Manu Tomar
On Mon, 6 Dec 2021, 11:48 am support travolook, wrote:
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF[protected]
Unfortunately, your refund process is taking longer time than usual.
We can offer you an option of “Travolook Wallet” against the refundable amount which can be used for any future booking through our website request.
You can also use this amount to book a new ticket for your friends & family for any sector or flight.
For immediate assistance please call[protected].
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].
In case of any queries, please mail us at [protected]@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Regards
Ritik
Support Team
[protected]
www.travolook.in
On Mon, 6 Dec 2021 at 09:49, Manu Tomar wrote:
Hi Team
You guys are purposefully disconnecting my call once i ask for refund and taking no active actions.
This is serious and can be a legal issue. I have already warned on 1st Dec 2021 that i will take legal action if the refund is not done.
Reply ASAP else i need to visit your office and take actions accordingly as per law.
Regards
Manu Tomar
On Wed, 1 Dec 2021, 7:45 am Manu Tomar, wrote:
Hi Team
Please advise urgently on the below concern.
Please advuse if need to file for my concern in consumer forum.
Please attend this at earliest.
Regards
Manu Tomar
On Sat, 20 Nov 2021, 11:24 am support travolook, wrote:
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number: REF[protected]
We apologize for the inconvenience caused to you.
Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call[protected].
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].
In case of any queries, please mail us at [protected]@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Ritik
Support Team
[protected]
www.travolook.in
On Thu, 18 Nov 2021 at 21:45, Manu Tomar wrote:
Hi Team
Make sure I am getting earliest solution to my issue.
This is serious delay that i have been experiencing with Travolook. This is my first and last tims that i have done dome traction on travolook.
Please revert on top priority
Regards
Manu Tomar
On Wed, 17 Nov 2021, 12:16 pm Manu Tomar, wrote:
Hi Team
Please advise update of the refund amount
Thank You
Regards
Manu Tomar
On Tue, 16 Nov 2021, 1:20 pm Manu Tomar, wrote:
Hi Team
Please advise update on the refund.
Regards
Manu Tomar
On Wed, 10 Nov 2021, 4:11 pm Manu Tomar, wrote:
HiTeam
How come 5-7 days changed to 10-15 days, this is really not acceptable.
Neither i got ticket and over and above that my money is also stuck in mid way.
Please advise reason for the same.
Regards
Manu Tomar
On Wed, 10 Nov 2021, 4:01 pm support travolook, wrote:
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number :REF[protected]
This is to inform you that your reservation was cancelled due to an operational reason .
Refer to your discussion with our agent dated 28-Oct-2021.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call[protected].
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].
In case of any queries, please mail us at [protected]@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Teeka
Support Team
[protected]
www.travolook.in
On Tue, 9 Nov 2021 at 22:05, Manu Tomar wrote:
Hi Team
Please find train email below.
I have not received the refund amount yet. It is already more than 10 days that the transaction failed
Please check urgently and advise
Regards
Manu Tomar
On Thu, 28 Oct 2021, 8:57 am travolook.in, wrote:
logo
Booking Cancelled
Reference No. : REF[protected]
Need help, Our 24x7 Toll Free Support:[protected]
Your Booking is Cancelled with travolook.in :REF[protected]
Your booking is Cancelled due to fare expiration. Please contact our customer support at[protected] or send us an email at [protected]@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed.
FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT[protected]
Departure
Indigo
6E - 7184
Location
Amausi Airport(LKO) Terminal: Terminal 2
Nov 28, Sun 10:15
flight
Non Stop
Location
Devi Ahilya Bai Holkar Airport(IDR)
Nov 28, Sun 12:20
bag Check-In Baggage : 15 Kg (01 Piece only)Total Trip Time : 02h 05m
Traveler(s) Information
S.No. Pax Type Traveler's Name Ticket-No. Seat-No. Gender Date of Brith
1 ADT MANU TOMAR - - M -
2 ADT NIHAL SINGH - - M -
3 ADT GIRINDRA SINGH - - M -
4 ADT PALLAVI TOMAR - - F -
5 ADT SASHI SINGH - - F -
Price Information
Refund Amount ₹15440.00
Please feel free to contact us to confirm your itinerary, or other special requests (Seats, Meals, Wheelchair, etc.) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) 72 hours prior to the departure date. We look forward to help you again with your future travel plans.
Change/ Cancellation Policy
All travelers must confirm that their travel documents required are current and valid for their preferred destinations. The Tickets are non refundable . Once ticket is purchased, name changes are not allowed according to Airlines Policies, but some Specific Airlines allow minor corrections, usually involving 1-2 characters attracting a fees for this service. Prices do not include Baggage and Carry-On or other fees charged directly by the airline. Fares are not guaranteed until ticketed. Fare changes are subject to seat or class availability. All tickets are considered non-transferable & non-endorsable.
For immediate assistance please call[protected],[protected]
To make changes to your ticket reservation, please contact our Customer Service representative at our toll-free number on[protected]
If you have any questions, please mail us at [protected]@travolook.in
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