Travolook — Refund amount 12K+ pending for more than 14months

Address:

Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19 Gurugram, Haryana 122008

Refund amount of 12K+ linked to REF[protected], REF[protected] is pending from 14months.

Called customer care many times and they always say "it will be done in 7days"
Also sent many emails and everytime Mr.Dishant will reply with a standard answer "will check" or "informed to concern department for refund"

They are holding my hard earned money for more than 14months, and also making me to spend more time by calling customercare and sending emails.

Please take necessary action.