Travolook — Refund amount not credited after 1 month

I booked a ticket from Jaipur to Kochi on 22.06.2022 which got cancelled after completion of payment. The amount was deducted from my account and i got an email from the company that booking is cancelled, later an advisor called and informed that it has been cancelled and will be credited within 6-10 days. But was not credited, i called again and advisor informed me to wait more 7-10 days. I waited and on asking for email confirmation received no email for the refund process. I wrote emails no reply came after the first response. I called again and they said wait more 7 days. It has been nearly a month.
My reference number is REF[protected].
My email: [protected]@gmail.com
Kindly check with this company and get the refund credited.