Travolook — Refund amount not received

Hi,

I have booked a flight ticket reference no REF[protected] from Bangalore to Delhi and Delhi to Bangalore. Due to some reason flight got cancel, it is almost three month but still now i did not receive my full amount refund. I have tried to reach their customer care but no luck.
Total refund amount should be payable - 26700.00
Amount received : 19500.