Travolook — Refund amount not yet received

I have booked a flight ticket from travolook.in for Hyderabad to Ahmadabad with the passenger name (lingampally vijay bharath) on 15th june 2022, but till date 22nd july 2022, when I make a call to the customer care or mail the they will just say it has been initiated and will be done with in 5-7 working days and when I call back after 7working days they would repeat the same answer like it takes more 5-7 working days, I want a solution to get back my amount can you please help me with this