Travolook — Refund amount of cancelled flight ticket booking

Address:836, 2nd floor, Udyog Vihar Phase V, Sector 19. Gurugram, Haryana 122008
Website:www.travolook.in

The freecharge transaction id is :
w3IDcMdarvxHbL_REF[protected]T[protected]_1

My issue is I have booked a flight from travolook which is cancelled and I received the mail regarding cancellation of my flight and also received the message that I will get my refund within 5-10 working days but its more than a month now I haven't received the refund amount.
The payment is deducted from freecharge wallet and credit card.
Transaction amount is 3434.
Transaction date: 13th July 2022.
Please Investigate this issue as the merchant is not able to help me in this regard. I have contacted him, he just telling me to wait wait and wait.
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    Travolook Address
    836, 2nd floor, Udyog Vihar Phase V, Sector 19 , Gurugram, Haryana 122008, India
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