Travolook — Refund money not yet refunded

My flight was cancelled on 23rd of august and they told to wait for 10-15 working days and today my working days was completed so u called them and one of their representatives told us that there was a error in the bank and will be reflected in 1 week it seems .I’m so tired of this waiting they have some worse refund policy and I recommend u guys do not book any flights from this company worse company ever