Travolook — Refund not done

Hi, My name is harshada I had booked a ticket through travolook on 26th dec 2020 for Mumbai to Chandigarh for 16 th feb 2021 and was cancelled on 15 February 2021. I had raised a complaint multiple time for refund then again on 3rd may I received an acknowledgement of mail stating that the amount be refunded and prior to that I had a word with their representative that the redund will be credited to the account from where the payment was made. And they gave the reason of delay was that there was an error occurring while refunding the amount.
Today on 15th July 2021 I called them again and they said the amount is refunded bt to my travolook wallet which is not acceptable by me as they had committed and same has been written on their refund policy page.
I want my amount to be refunded from where the amount was deducted.