[Resolved]  Travolook — Refund not found while I cancelled my flight on 22 April 2021

Sir I cancelled my flight on 23 april of air Asia flight PNR X6KFYD.
Air Asia customer service told me that they have refunded my money back as 2978 rupees to travolook company.
I mailed to the travolook so many times but there is no response even of phone calls.
Sir please help me to get my refund back