| Address: | 836, 2nd floor, udyog vihar phase, sector 19, gurugram, harayana, 122008 |
Explanation of the fraud incident,
Hello,
• My name is Gaurav Shah and writing you this letter to get help in order to get refund from the fraud company. I booked my airline ticket from Vadodara to Delhi on 20 June 2022 from the “https://www.travolook.in” website. Total INR 6563 was deducted from my bank account via debit card and first email I have received from them as my booking is in progress.
Within few minutes I have received another email as my ticket has been cancelled due to fare expiration even though money got deducted from my account.
• On June 20th 2022, I called them right away and they said cannot issue PNR number so my ticket was not issued (different reason then their email). I have been advised that will receive refund in 15-20 days. It has been 2 and a half months yet and I have not received my refund yet.
• On July 20th 2022, I called them and travolook customer support person lied to me that my refund has been issued from their side and something is wrong and need investigation from their side so I waited 10 more days.
• On July 31st, August 2nd, August 5th (called them two times) and August 9th 2022 I called them with all above dates (screenshots attached) and received same answer your refund of INR 6563 has been issued from their end and I will receive in 2-3 days which till now I have not received it.
• This is a clear online fraud from this company and requesting your help as a loyal consumer to get my eligible refund of INR 6563.
Kind regards,
Gaurav Shah
Comany details,
Travolook, www. travolook.in
Phone number[protected]
Email- [protected]@travolook.in
Was this information helpful? | 
Post your Comment