Travolook — Refund not got yet

I booked a ticket from delhi to Kolkata on 15 july but PNR was not generated and amount was deducted from my side.
Today is 31st oct. But still I haven't got my refund whenever I call them, their executive tells me to wait for next 3-5 days but after 3 and a half months still I haven't got my refund. I have mailed them on [protected]@travolook.in and to their Relationship Manager Mr. Dishant Singh many times but I get a same reply that we r working on your issue and we ll get back to you with an update. From last three months neither I have got my refund nor any updates from them.
This is a fraud company and ll not suggest anyone to book through this platform.
My reference no is REF[protected]