Travolook — Refund not initiated

Website:

travolook.com

I booked an air ticket on 25th November from Travolook.com (REF[protected], the amount i.e Rs11967 got deducted within a few minutes and then got the call from their operator that the booking has been canceled and the amount will be refunded in 10-15days. Now it has been more than a month and they have constantly said that you have to wait for 7-10days more. Till today, I tried talking to them, when I asked them to write in a written confirmation mentioning that the refund will be made within the time they are saying, they just refused. They were not ready to even write an email assuring the refund. It has been the worst experience so far with booking tickets online. I never knew they operate in such a manner until I opened this page and saw the complaints filed here. They are fraud and need to be punished for taking away the hard-earned money from so many people that too during this pandemic situation.