Travolook — Refund not issued

Website:

Travolook

I had booked a flight from travolook site on 6th of april 2021.Due to some reasons it got cancelled and airlines had issued the refund back to travolook. My booking id is REF[protected].
I have received the transaction id from airlines
id is[protected]

They have issued refund on 14th of april and it should take 7 business working days to reflect in your account but its been more than 50 days since the refund has been initiated. I don't know where their system is lacking. Even their customer support is Pathetic. They are not responding professionally. Please help me to get my refund back. I have also attached the proof that airline has issued the refund to travolook. Please help