Travolook — Refund not made even after waiting for 1 month which is booked a flight ticket as reference I'd REF[protected]

Address:

SSEE/C/PRTN VADODARA GUJRAT -390004

R/sir,
I had booked a flight ticket as reference Id: REF[protected] for traveling from Patna to Ahmedabad on 17 July 2022 and amount deducted from credit card but booking get cancelled. And after some time I got an email from [protected]@travolook.in, that your ticket has been cancelled due to fare expiration and your amount will be credited to your Account in 10 to 15 working days. But now 51 days completed but still didn't get the amount. Every time whenever I Call to his customer cares they are telling that it is process.
Please help me.
Now therefore you're requested to Kindly look into the matter and issue necessary instructions to the concerned authorities to repay my money without any deduction of any charges since the ticket has been cancelled by the same firm/agency[Travolook]