Travolook — Refund not received after more then 3 months

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	travolook.in

Dear sir,
i booked my tic. through travolook on 14th of june, and amount 10138/- was deducted but tic was not generated, after that as per there policy within 7to 8 days amount should refund to me. but even after that no amount was received, i start to call them every week, every time they given time wait for one week, now after three months they told me wait for 48 hours, but still no amount was received
total amount details are as below
Booking Reference :REF[protected], REF[protected]
Booking Date: 14 june 2022
Passenger name: Rudra shah, Tushar Shah
Amount 5069, 5069 = total 10138/-
please help to resolve my issue. get back my refund as soon as possible.