[Resolved]  Travolook — Refund not received and No reply

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I had made a booking through Travolook portal. The amount got debited my account and the ticket got cancelled at the same time due to some operational issue. I also received a call from travolook and they told me that the amount will be refunded in 7 working days.

I had made the booking on 25th April, 2022 and till now I haven't received the refund from Travolook. I have been calling on the customer support number constantly and they are giving the same reply again and again that " the amount will be refunded in 7 working days".

After all this, I had mailed to the customer support team regarding the issue and they replied back saying that the amount will be refunded in 7 working days which I haven't received till today. Now they have stopped replying to my emails as well and yet my issue is not solved.

I have also attached the photo of the reply that I received from travolook on email.

Below are the details of my booking;

Reference No: REF[protected]
Booking date: 25th april, 2022
Amount: 6, 013/-