Travolook — Refund not received for long time

Address:

Gurgaon

I have booked a flight on 7th july from mumbai to bangalore using travolook website. But after successful payment, I waited for 4/5 seconds and suddenly the website shows your ticket got cancelled due to PNR not get generated. I called the customer service team at the same time they said we have already processed your amount and you will receive it within 7/10 working days. Till now I have not received my refund. Everyday I call them they inform it is in process. That's all. No further updates. When I checked their Facebook profile, I came to many people has already faced the same issue and haven't received their amount. Looks like it's a scam. Kindly help on this.