Travolook — Refund Not received Ref No REF[protected]

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008

I had booked tickets on 12 Jun 2022 vide ref no REF[protected] . My tickets couldnot be booked and I got the mail

"This is to inform you that your reservation was cancelled due to an operational reason .

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated"

Since 12th I am following up with the customer care of Travolook for the refund, I have not received the refund. Everytime I had been told to wait for 5-7 days the refund will be issued but no refund received.