Travolook — Refund not yet received

Address:

836, 2nd floor, Udyog Vihar Phase V, Sector 19. Gurugram, Haryana 122008

This is regarding my ticket booked from Jaipur to Nagpur reference number being REF[protected]. I had booked a refundable ticket which i had to cancel due to unavoidable issue. I was asked to wait for 30-35 days for my refund after which they informed me that they have received the money from the airlines but i haven't initiated the refund from their end. I have been following up with this agency from last 40 days and still haven't got my refund.