Travolook — Refund of air Fare

I booked the ticket Online from Travolook on Dec 8th, 2020 from Kochi To Bangalore. after 4 mins of confirmation, I got the cancellation mail with a reason of fair expiration. I was asked to wait for 15 to 20 working days. When contacted them on Jan 11 2021 I got the reply "Refund got reversed, Reinitiation will take another 10 days. I contacted them on Feb 4th and I am getting the same reply.

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