Travolook — Refund of air tkt

Address:

GURUGRAM

SINCE LAST 3 MONTHS COMPANY IS NOT DOING MY REFUND.

This email is regarding your booking reference number :REF[protected].

We apologize for the inconvenience caused to you.

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 5-7working days (excluding saturday, sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated.

The refund shall be as per the policy.
this was last email reply from travolook, as i didnt get any fefund, i am asking them to share ref.no.of refund a, date, and other details but they r not giving.