Travolook — Refund refund not received

I have booked a flight on[protected] from travelook and it got cancelled in no time, refence number REF[protected]. I have emailed so many people but they keep on dragging it, saying it will be initiated on 10-15days in your account and still on I haven't received my hard earned money... kindly look at the matter .. it will be very helpful .. please do the needful...