Travolook — Refund status - REF[protected] , REF[protected]

Hi,

One of my biggest mistake is to book flight from TRAVOLOOK such a fraud company.
I've 2 complaints
1. REF[protected] I've booked flight from Hyderabad to Kolkata on 24th May. Right after my booking I've got a call saying booking was cancelled due to some operational issue from TRAVOLOOK end and they have promised to refund the amount with in 7-10 working days. Even after multiple mails and calls no proper response from the customer service every time I get the same response that I'll be getting refund with in 2 days. WORST CUSTOMER SERVICE
2. REF[protected] This flight have been rescheduled and cancelled by the Airline side on 17th June and they said they have already processed full refund amount to travel agent. When I reach out to TRAVOLOOK they say it will take 30-35 working days to get my refund as they have not received amount from Airline side.