Travolook — Regarding flight ticket refund amount - Travolook

Address:

www.travolook.in

I booked a flight ticket from Srinagar to Chandigarh on the website www.travelook.in on 11th July 2022. But later I got an email from Travolook that your ticket has been canceled due to fair expiration and your amount Rs. 4218.00 will be refunded in your account within 7 to 10 working days. But now 32 days have been completed but the amount has not been received yet. Every time whenever I call they are telling that the amount is in under process and amount will be refunded within 3 to 5 days
My Reference No. : REF[protected]
please help me