Travolook — Ticket didn't book but money is deducted. Refund is not received since 35 days

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

The ticket from Prayagraj to Pune was booked from Travolook web site on 30-Sept-21. The amount of Rs.3374/- deducted but ticket didn't book. Travolook support team called and sent a mail that ticked could not booked due to technical issue and the refund of deducted amount Rs. 3374/- is processed and would receive within 7-10 days but till today (3-Nov-21), the money is not refunded. We had contacted to customer support no and sent 8 reminders for refund follow up. Then they sent a another mail that refund will be made in 15-20 days. But after 35 days the refund is not received.
Travolook is fraud company and they have cheated so many customers. How the government is allowing such fraud and cheater company to do business.

Travolook is a Fraud company and they cheated us for money of Rs.3374/-