Travolook — Ticket got cancelled but not refund yet

Address:	Guwahati
Website:	Travolook

On 30/06/2021 i have booked a tickt for my friend, but after the payment amount got deducted from my a/c but ticket got cancelled..Their called from their customer care no also, even they said that refund amount will be credited. while booking the ticket it was showing refundable, but when i recieved the cancellation mail their it was mentioned that their is no refund policies.

I want a clear suggestion and clear answer bcz i hv not cancelled the ticket, its cancelled from the company its self.Either refund the amound or reschedule the date