Travolook — Travolook is Not Refunding My money after Cancellation

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

I had booked flight ticket from Bangalore to Ahmedabad (to and from) on June 19th 2022 from travolook.com. They cancelled the tickets saying fare expiration. I have been calling the customer care ever since and they everytime they say "Your refund amount is initiated. We will be sending the refund amount in 7-10 working days. Please have patience."
It has been 2 months now I have not received my refund yet.
They also said they were unable to initiate my refund in the same mode of payment I have selected while making the payment for this reservation. So asked me to give my account details to which the refund amount has to be transferred.

Please help me get my refund amount of Rs. 13045/- back.