[Resolved] Trawex — customer services is worst please don't trust
Ststanzin voyage on Jun 23, 2019
I am sharing you very horrible genuine feedback about this travel technology company,
I am stanzin, i deal with last year with regina lady as business development manager,
She promises lots and i trust her, later she after 2 months, she stops to attend my call and mail, i paid half amount deal, by transferring online and cash which account no given by them (Account name tripforo for icic bank for domestic transaction only). Nobody gives proper response to us, it feels unsecure with our project, few month later regina lady she left the company, our project not work as we their commitment.
They told me they have proper office and well entablement, after urge to them nobody attend us, they pull my no in reject list, finally i visited to their in bangalore, they working home base office in bangalore remote village, i was so shock, after visited to their office i introduce myself to them and request them to proper handover our project which is to us, we have very disappoint with their customer services, few later we started argue, later their one elder person to intervene to us, they speak local language karnataka, they start abuse with physical and other also support them in local way. Same time one hyderabad client also visiting their office. After i humble request to them and regina to refund our half amount, regina told me, that she has very bad experience in trawex company,
I sincerely request please don’t use trawex company very very bad customer services and ones you paid then you ignore by them, if some need proof i have fully document as our conversation, i don’t have time to fight them back, for me my time is very important. I request everyone in industry please don’t don’t visit and trap under their strong commitment very very badly. There some other tech company who have better customer services and good reputed company. After i crossed check about their company, the elder person who physical attacked me is company director abraham more details in their building outside. Very very horrible experience.. Request to every one please don’t try contact, they are not sutable for i have fully conversation deails with regina in whatapp and video footage of their office in bangalore. The worst and non reliable company, they only work fake content in online platform, please note, they have 2 more online domain which trap innocent people.
If you further more details, please refer i will share will whole horrible customer servies.
They have more then special i recommenced all foreign customer they get more problem due distance. Please please don’t trust them at any how. All their content is fake is no office outside of country, they have home base office in bangalore remote area. Which is show you in footage. I complaint to police but there no response. It
1) customer services is worst
2) work : all copy project from other why never customize proper as per your desire
3) all management only follow you money money money
4) they will blocked your contact details
5) team member, regian, prabat, abraham, other all unhelpfull
6) they will fail your dream project.
7) please don’t trust them.. At any cost.
8) they are not reliable company, office in home base, no proper setup and insecure.
Complaint marked as Resolved Jul 25, 2019
[Jun 23, 2019] Trawex customer support has been notified about the posted complaint.
Verified SupportTrawex Customer Care's response, Jun 24, 2019
Hello, This is a fake review . We have no record or recollection of any customer experience fitting your story and description. This appears to have just been created for the purpose of disparaging the Organisation. Our office is in heart of city in Bangalore and we have world class infrastructure to serve our Global Customers .
There are some companies who started posting fabricated bad reviews about highly reputed companies and used to ask for money to remove those bad reviews.
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