Trawex — customer services is worst please don't trust

 
5 Reviews
Bangalore, India
 stanzin voyage on Jun 23, 2019
Hello friends

I am sharing you very horrible genuine feedback about this travel technology company,

I am stanzin, i deal with last year with regina lady as business development manager,
She promises lots and i trust her, later she after 2 months, she stops to attend my call and mail, i paid half amount deal, by transferring online and cash which account no given by them (Account name tripforo for icic bank for domestic transaction only). Nobody gives proper response to us, it feels unsecure with our project, few month later regina lady she left the company, our project not work as we their commitment.
They told me they have proper office and well entablement, after urge to them nobody attend us, they pull my no in reject list, finally i visited to their in bangalore, they working home base office in bangalore remote village, i was so shock, after visited to their office i introduce myself to them and request them to proper handover our project which is to us, we have very disappoint with their customer services, few later we started argue, later their one elder person to intervene to us, they speak local language karnataka, they start abuse with physical and other also support them in local way. Same time one hyderabad client also visiting their office. After i humble request to them and regina to refund our half amount, regina told me, that she has very bad experience in trawex company,

I sincerely request please don’t use trawex company very very bad customer services and ones you paid then you ignore by them, if some need proof i have fully document as our conversation, i don’t have time to fight them back, for me my time is very important. I request everyone in industry please don’t don’t visit and trap under their strong commitment very very badly. There some other tech company who have better customer services and good reputed company. After i crossed check about their company, the elder person who physical attacked me is company director abraham more details in their building outside. Very very horrible experience.. Request to every one please don’t try contact, they are not sutable for i have fully conversation deails with regina in whatapp and video footage of their office in bangalore. The worst and non reliable company, they only work fake content in online platform, please note, they have 2 more online domain which trap innocent people.
If you further more details, please refer i will share will whole horrible customer servies.
They have more then special i recommenced all foreign customer they get more problem due distance. Please please don’t trust them at any how. All their content is fake is no office outside of country, they have home base office in bangalore remote area. Which is show you in footage. I complaint to police but there no response. It

1) customer services is worst
2) work : all copy project from other why never customize proper as per your desire
3) all management only follow you money money money
4) they will blocked your contact details
5) team member, regian, prabat, abraham, other all unhelpfull
6) they will fail your dream project.
7) please don’t trust them.. At any cost.
8) they are not reliable company, office in home base, no proper setup and insecure.
9)

Complaint Status


[Jun 23, 2019] Trawex customer support has been notified about the posted complaint.
Verified Support
Trawex Customer Care's response, Jun 24, 2019
Hello, This is a fake review . We have no record or recollection of any customer experience fitting your story and description. This appears to have just been created for the purpose of disparaging the Organisation. Our office is in heart of city in Bangalore and we have world class infrastructure to serve our Global Customers .

There are some companies who started posting fabricated bad reviews about highly reputed companies and used to ask for money to remove those bad reviews.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

they replied to my review . I am not fake person or it fake review ..
I sharing my our payment details to them which non GST Applicable bank account
2 I am sharing conversation screen short with their staff which
3 after I review to them we recieved mail from them, warning me remove review .. I have full guts to fight them back . unfortunately I don't have time for this, but I want learn them proper lesson, not cheating with clients
you learns lots from this . if you are real business and customer orientation company ..
law and order and other clients will teach you . in future .

Trawex is one of the Industry's Leading and top travel technology company .
Trawex offers excellent system with a support from an amazing team .
We are proud to choose Trawex as our technology partners .
Our experience working with Trawex have been top notch. From a startup we have grown to multi million dollar organization in middle east . We have just started with one office in Dubai when we started with Trawex. Proud to say within 5 years we have grown to become Middle East's #1 online travel agency . All our 1000s of Agents using Trawex dedicated white label platforms . Without Trawex help it wouldn't have been possible to achieve this success. Even though some of our friend companies deal with other travel technology companies who have provided not working source codes / solutions . We never faced any issues with Trawex. They always provide top notch service even today [ after 5 years ] like the first day . Thank You Trawex Team and continue to do your best to support your customers. There are haters who put negative comments which should never discourage you .
Your happy customers like us are there with you to Support !

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    Customer satisfaction rating
    88%
    Complaints
    6
    Pending
    0
    Resolved
    5
    phone
    +91 77 6003 4800 [Customer Support / WhatsApp]
    +91 80 9545 8000 [Customer Support / WhatsApp]
    +91 91 4858 7111 [Customer Support / WhatsApp]
    location
    Trawex House, 21, Royal Palms, Bangalore, Karnataka, India - 560061
    Trawex - customer services is worst please don't trust